Training Overview

GM Service Technical College delivers a comprehensive, performance-based training program that combines flexible learning methods, hands-on instruction, and modern training technologies. Explore how GM STC’s blended learning approach develops technical knowledge, strengthens diagnostic skills, and prepares service technicians to deliver quality repairs with confidence.

GM STC Service Technician Training

Training Goals

GM STC helps service technicians achieve the highest level of customer satisfaction in dealer service by structuring their training around a standard performance-based curriculum.

The curriculum provides a blended approach to training, dividing training between in-dealership and off-site locations. With the right mix of training methods, a growing number of technicians are able to demonstrate they are ready to “Fix it Right the First Time!”

Improved service quality leads to improved customer satisfaction and loyalty to the dealership and the product; improved customer satisfaction also helps the dealer achieve long-term profitability.

Dealer Benefits

By actively participating in the GM STC training program, dealers experience the following benefits:

  • More in-dealership training that requires service technicians to spend less time away from the dealership
  • A training website (www.centerlearning.com) that allows versatile, on-demand training management with a convenient “Path to 100% STS” link, training histories, ASE certification status integration, and training reports, among other features
  • Improved customer satisfaction and loyalty, based on more effective technician performance
  • Access to skilled entry-level automotive service technicians who graduate with GM STC course credits from the GM Automotive Service Educational Program (GM ASEP), the Shifting Gears Automotive Technician Training program, and the GM Technician Career Training program
  • Access to the GM Service Technical Automotive Readiness Training (GM START) program, which helps GM dealers recruit and retain service technicians by offering fundamental training in automotive technology

Service Technician Benefits

By participating in the GM STC training program, service technicians experience the following benefits:

  • Knowledge and skills to “Fix it Right the First Time!”
  • Faster professional development through the elimination of training redundancy
  • Focused training and career development provided by the “Path to 100% STS” link for required courses
  • Access to a performance-based curriculum that requires sufficient competency
  • Modular training to accommodate the technicians’ schedules