{"id":12,"date":"2024-11-05T19:49:51","date_gmt":"2024-11-05T19:49:51","guid":{"rendered":"https:\/\/catalogbeta.gmstc.com\/?page_id=12"},"modified":"2026-08-28T16:36:06","modified_gmt":"2026-08-28T16:36:06","slug":"introduction","status":"publish","type":"page","link":"https:\/\/catalogbeta.gmstc.com\/","title":{"rendered":"Introduction"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-white-color has-text-color has-link-color wp-elements-1\" style=\"min-height:504px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1290\" height=\"861\" class=\"wp-block-cover__image-background wp-image-730 size-full\" alt=\"\" src=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/15CSKL00316_V2-1.png\" data-object-fit=\"cover\" srcset=\"https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/15CSKL00316_V2-1.png 1290w, https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/15CSKL00316_V2-1-300x200.png 300w, https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/15CSKL00316_V2-1-1024x683.png 1024w, https:\/\/catalogbeta.gmstc.com\/wp-content\/uploads\/2024\/11\/15CSKL00316_V2-1-768x513.png 768w\" sizes=\"auto, (max-width: 1290px) 100vw, 1290px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-70 has-background-dim\" style=\"background-color:#022b63\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div style=\"height:165px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading alignwide has-white-color has-text-color\" style=\"font-size:64px\">Introduction<\/h2>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-medium-font-size wp-elements-2 wp-block-paragraph\">Our mission is to improve the performance of GM dealerships through the professional development of dealership personnel. We provide a comprehensive curriculum of job-relevant courses, effective instruction, learning measurement, and feedback systems.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h1 id=\"the-gm-mission\" class=\"wp-block-heading\">The GM Mission<\/h1>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-9da96324 alignfull uagb-is-root-container\"><div class=\"uagb-container__shape uagb-container__shape-top\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\"><path class=\"uagb-container__shape-fill\" d=\"M350,10L340,0h20L350,10z\"><\/path><\/svg><\/div><div class=\"uagb-container__shape uagb-container__shape-bottom uagb-container__invert\" data-negative=\"false\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\"><path class=\"uagb-container__shape-fill\" d=\"M350,10L340,0h20L350,10z\"><\/path><\/svg><\/div>\n<div class=\"wp-block-uagb-container uagb-block-7815912e\">\n<div class=\"wp-block-uagb-info-box uagb-block-965d9440 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M400 32C426.5 32 448 53.49 448 80V336C448 362.5 426.5 384 400 384H266.7L277.3 416H352C369.7 416 384 430.3 384 448C384 465.7 369.7 480 352 480H96C78.33 480 64 465.7 64 448C64 430.3 78.33 416 96 416H170.7L181.3 384H48C21.49 384 0 362.5 0 336V80C0 53.49 21.49 32 48 32H400zM64 96V320H384V96H64zM592 32C618.5 32 640 53.49 640 80V432C640 458.5 618.5 480 592 480H528C501.5 480 480 458.5 480 432V80C480 53.49 501.5 32 528 32H592zM544 96C535.2 96 528 103.2 528 112C528 120.8 535.2 128 544 128H576C584.8 128 592 120.8 592 112C592 103.2 584.8 96 576 96H544zM544 192H576C584.8 192 592 184.8 592 176C592 167.2 584.8 160 576 160H544C535.2 160 528 167.2 528 176C528 184.8 535.2 192 544 192zM560 400C577.7 400 592 385.7 592 368C592 350.3 577.7 336 560 336C542.3 336 528 350.3 528 368C528 385.7 542.3 400 560 400z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Provide smart, concise tools and resources to help improve employee performance<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-89eda332\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-b71d021b\">\n<div class=\"wp-block-uagb-info-box uagb-block-c6b3431e uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M623.1 136.9l-282.7-101.2c-13.73-4.91-28.7-4.91-42.43 0L16.05 136.9C6.438 140.4 0 149.6 0 160s6.438 19.65 16.05 23.09L76.07 204.6c-11.89 15.8-20.26 34.16-24.55 53.95C40.05 263.4 32 274.8 32 288c0 9.953 4.814 18.49 11.94 24.36l-24.83 149C17.48 471.1 25 480 34.89 480H93.11c9.887 0 17.41-8.879 15.78-18.63l-24.83-149C91.19 306.5 96 297.1 96 288c0-10.29-5.174-19.03-12.72-24.89c4.252-17.76 12.88-33.82 24.94-47.03l190.6 68.23c13.73 4.91 28.7 4.91 42.43 0l282.7-101.2C633.6 179.6 640 170.4 640 160S633.6 140.4 623.1 136.9zM351.1 314.4C341.7 318.1 330.9 320 320 320c-10.92 0-21.69-1.867-32-5.555L142.8 262.5L128 405.3C128 446.6 213.1 480 320 480c105.1 0 192-33.4 192-74.67l-14.78-142.9L351.1 314.4z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Offer all training under one Learning Management System (LMS): <a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a><\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a5c2539f\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-ebb5244d\">\n<div class=\"wp-block-uagb-info-box uagb-block-8faef55b uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M432 64H208C199.2 64 192 71.16 192 80V96H128V80C128 35.82 163.8 0 208 0H432C476.2 0 512 35.82 512 80V304C512 348.2 476.2 384 432 384H416V320H432C440.8 320 448 312.8 448 304V80C448 71.16 440.8 64 432 64zM0 192C0 156.7 28.65 128 64 128H320C355.3 128 384 156.7 384 192V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V192zM96 256H288C305.7 256 320 241.7 320 224C320 206.3 305.7 192 288 192H96C78.33 192 64 206.3 64 224C64 241.7 78.33 256 96 256z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Eliminate redundant training between divisions<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uag-hide-desktop uagb-block-64d79e37\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-6b13550e\">\n<div class=\"wp-block-uagb-info-box uagb-block-babcae3d uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M32 32C49.67 32 64 46.33 64 64V400C64 408.8 71.16 416 80 416H480C497.7 416 512 430.3 512 448C512 465.7 497.7 480 480 480H80C35.82 480 0 444.2 0 400V64C0 46.33 14.33 32 32 32zM160 224C177.7 224 192 238.3 192 256V320C192 337.7 177.7 352 160 352C142.3 352 128 337.7 128 320V256C128 238.3 142.3 224 160 224zM288 320C288 337.7 273.7 352 256 352C238.3 352 224 337.7 224 320V160C224 142.3 238.3 128 256 128C273.7 128 288 142.3 288 160V320zM352 192C369.7 192 384 206.3 384 224V320C384 337.7 369.7 352 352 352C334.3 352 320 337.7 320 320V224C320 206.3 334.3 192 352 192zM480 320C480 337.7 465.7 352 448 352C430.3 352 416 337.7 416 320V96C416 78.33 430.3 64 448 64C465.7 64 480 78.33 480 96V320z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Improve the quality and scope of training<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-55e3b13a\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-9abef30f\">\n<div class=\"wp-block-uagb-info-box uagb-block-712086f5 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M184 88C184 118.9 158.9 144 128 144C97.07 144 72 118.9 72 88C72 57.07 97.07 32 128 32C158.9 32 184 57.07 184 88zM208.4 196.3C178.7 222.7 160 261.2 160 304C160 338.3 171.1 369.8 192 394.5V416C192 433.7 177.7 448 160 448H96C78.33 448 64 433.7 64 416V389.2C26.16 371.2 0 332.7 0 288C0 226.1 50.14 176 112 176H144C167.1 176 190.2 183.5 208.4 196.3V196.3zM64 245.7C54.04 256.9 48 271.8 48 288C48 304.2 54.04 319.1 64 330.3V245.7zM448 416V394.5C468 369.8 480 338.3 480 304C480 261.2 461.3 222.7 431.6 196.3C449.8 183.5 472 176 496 176H528C589.9 176 640 226.1 640 288C640 332.7 613.8 371.2 576 389.2V416C576 433.7 561.7 448 544 448H480C462.3 448 448 433.7 448 416zM576 330.3C585.1 319.1 592 304.2 592 288C592 271.8 585.1 256.9 576 245.7V330.3zM568 88C568 118.9 542.9 144 512 144C481.1 144 456 118.9 456 88C456 57.07 481.1 32 512 32C542.9 32 568 57.07 568 88zM256 96C256 60.65 284.7 32 320 32C355.3 32 384 60.65 384 96C384 131.3 355.3 160 320 160C284.7 160 256 131.3 256 96zM448 304C448 348.7 421.8 387.2 384 405.2V448C384 465.7 369.7 480 352 480H288C270.3 480 256 465.7 256 448V405.2C218.2 387.2 192 348.7 192 304C192 242.1 242.1 192 304 192H336C397.9 192 448 242.1 448 304zM256 346.3V261.7C246 272.9 240 287.8 240 304C240 320.2 246 335.1 256 346.3zM384 261.7V346.3C393.1 335 400 320.2 400 304C400 287.8 393.1 272.9 384 261.7z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Increase the amount of training available in the dealership<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-7d1e9c22\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-0040c075\">\n<div class=\"wp-block-uagb-info-box uagb-block-35fd5c42 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-icon-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M334.6 217.4l-30 27.49C264 282.1 217.8 256.8 202.9 240.6C176 211.2 178.1 165.7 207.3 138.9L289.1 64H282.5C224.7 64 169.1 86.95 128.2 127.8L32 128.1c-17.6 0-32 14.39-32 31.98v159.8c0 17.59 14.4 32.04 31.1 32.04l114.3-.0604l90.5 81.82c27.5 22.37 67.75 18.11 90-9.255l18.12 15.25c15.88 12.1 39.38 10.5 52.38-5.369l31.38-38.6l5.374 4.498c13.75 11 33.88 9.002 45-4.748l9.576-11.83c11.08-13.7 8.979-33.75-4.701-44.86L334.6 217.4zM608 128.1l-96-.1257c-40.98-40.96-96.56-63.88-154.5-63.88L348.9 64c-8 0-15.62 3.197-21.62 8.568L229 162.3C228.9 162.5 228.8 162.7 228.8 162.7C212 178.5 212.4 203.3 226.6 218.7c9.625 10.5 35 21.62 56.13 2.75c0-.125 .25-.125 .375-.25l80-73.1c6.5-5.871 16.62-5.496 22.62 1s5.5 16.62-1 22.62l-26.12 23.87l145.6 118.1c12.12 9.992 19.5 23.49 22.12 37.98L608 351.7c17.6 0 32-14.38 32-31.98V160.1C640 142.4 625.7 128.1 608 128.1z\"><\/path><\/svg><\/div><div class=\"uagb-ifb-title-wrap\"><\/div><p class=\"uagb-ifb-desc\">Provide Sales and Service tools that positively impact the customer\u2019s experience<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Commonality, Productivity, and Efficiency<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The GM training program continues to evolve by ensuring the&nbsp;<em>right content&nbsp;<\/em>reaches the&nbsp;<em>right people<\/em>&nbsp;at the&nbsp;<em>right time<\/em>. The program offers every dealership a consistent source for most training needs; it\u2019s designed to improve performance by focusing on quality \u2013 not quantity \u2013 and by offering knowledge that is smart, convenient, and easy to access. All dealers are encouraged to participate in training.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The GM training program offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significantly more training delivered directly to the dealers<\/li>\n\n\n\n<li>Just-In-Time (JIT) training for critical sales, service, and parts issues<\/li>\n\n\n\n<li>Blended delivery methods such as Web-Based Training (WBT), Virtual Classroom Training (VCT), Virtual &amp; Performance Instructor-Led Training (V-ILT &amp; P-ILT), Video On Demand (VOD), Performance Support Objects (PSO), Diagnostic Exercises (DE), interactive Video (iVideo), Augmented Reality (AR), and Virtual Reality (VR)<\/li>\n\n\n\n<li>One monthly charge for virtually all GM training<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Access to the Center of Learning website, which offers the following features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Path to 100% STS link for service managers and service technicians<\/li>\n\n\n\n<li>Course enrollment functions<\/li>\n\n\n\n<li>Detailed course information<\/li>\n\n\n\n<li>Training plan management<\/li>\n\n\n\n<li>Online (real-time) training reports of dealership personnel training status<\/li>\n\n\n\n<li>Learning paths to manage training needs and progress for nearly all dealer employees<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For information regarding enrollment, specific charges and\/or program information, please contact the Center of Learning Help Desk using the Live Chat feature on the Help\ufeff\/Support page on&nbsp;<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>.<\/p>\n\n\n\n<h1 id=\"GM-Service-Technical-College\" class=\"wp-block-heading\">GM Service Technical College (GM STC)<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The GM STC works in conjunction with GM\u2019s Center of Learning to eliminate redundant courses and unify \ufeffthe service technical training curriculum. Through its blended media approaches and high quality instructional design, GM STC helps to develop the service technician\u2019s knowledge and skills while reducing time away from dealerships. GM\u2019s customers benefit by knowing that the service technician has the background and experience to repair the vehicle correctly the first time.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1a707b66 alignfull uagb-is-root-container\">\n<h3 class=\"wp-block-heading\">\ufeffCaution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This catalog from GM STC is intended for use by professional, qualified service technicians. Attempting repairs or service without the appropriate training, tools, and equipment could cause injury to you or others and potentially damage the vehicle or cause the vehicle to operate improperly. Proper vehicle service and repair are important to the safety of the service technician and to the safe, reliable operation of all motor vehicles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please be advised that all information in this catalog is the latest data available at the time of publication. GM STC reserves the right to make product or publication changes, at any time, without notice. New product information will be introduced as it becomes available in the media mix best suited to present the product. Be sure to check&nbsp;<a href=\"http:\/\/www.centerlearning.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centerlearning.com<\/a>&nbsp;for the latest information. This catalog, or any portion thereof, may not be reproduced without written consent of General Motors Service Operations, General Motors Company.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The GM Mission Commonality, Productivity, and Efficiency The GM training program continues to evolve by ensuring the&nbsp;right content&nbsp;reaches the&nbsp;right people&nbsp;at the&nbsp;right time. The program offers every dealership a consistent source for most training needs; it\u2019s designed to improve performance by focusing on quality \u2013 not quantity \u2013 and by offering knowledge that is smart, convenient, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"gutenberg-news-template.php","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Kristy Hammond","author_link":"https:\/\/catalogbeta.gmstc.com\/index.php\/author\/khammond\/"},"uagb_comment_info":0,"uagb_excerpt":"The GM Mission Commonality, Productivity, and Efficiency The GM training program continues to evolve by ensuring the&nbsp;right content&nbsp;reaches the&nbsp;right people&nbsp;at the&nbsp;right time. The program offers every dealership a consistent source for most training needs; it\u2019s designed to improve performance by focusing on quality \u2013 not quantity \u2013 and by offering knowledge that is smart, convenient,&hellip;","_links":{"self":[{"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":47,"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2139,"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/2139"}],"wp:attachment":[{"href":"https:\/\/catalogbeta.gmstc.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}